Content
Uploading photos and the photo library
Uploading photos from your phone or computer, supported formats and size limit, storage space and deleting photos.
On this page
All the images you use on the site (cover, service images, sample work, client logos, article covers) come from the same photo library. The library holds two kinds of photos: the ones you upload and the sample photos marked “Visible to customers” on your recipes.
Uploading photos
- Open any Choose image window (e.g. on the Sample work card).
- Press Upload photos and choose the files; on a computer you can also drag and drop photos onto the window.
- When the upload finishes, the photos appear in the library; select the ones you want to use.
| Rule | Value |
|---|---|
| Format | JPG, PNG or WEBP |
| Maximum per file | 15 MB |
| Maximum at once | 10 photos |
| Total space | The storage in your plan (Professional 5 GB, Business 20 GB) |
- FormatJPG, PNG or WEBP
- Maximum per file15 MB
- Maximum at once10 photos
- Total spaceThe storage in your plan (Professional 5 GB, Business 20 GB)
On a phone you can pick photos from your gallery or take them straight with the camera. iPhone photos are usually converted to JPG automatically while uploading; if you have a file with the HEIC extension on your computer, convert it to JPG first.
How do photos appear on the site?
Each photo you upload is prepared in sizes that fit the visitor's screen (320–1280 pixels wide) and served in the lightweight WEBP format, so phones never download a bigger file than they need. Sideways phone photos are turned the right way up. The copies shown on the site don't contain hidden data (EXIF) such as the photo's location.
Error messages
| Message | What to do |
|---|---|
| Only JPG, PNG or WEBP photos can be uploaded. | Convert the file to one of these formats (HEIC, PDF and GIF don't work). |
| A photo can be at most 15 MB. | Make the photo smaller; choosing a smaller size when sharing from your phone also works. |
| Your plan’s storage is full. | Delete photos you don't use or move to a bigger plan. |
| The photo couldn’t be uploaded; please try again. | Check your connection and try again; if it keeps happening, save the file in another format. |
- Only JPG, PNG or WEBP photos can be uploaded.Convert the file to one of these formats (HEIC, PDF and GIF don't work).
- A photo can be at most 15 MB.Make the photo smaller; choosing a smaller size when sharing from your phone also works.
- Your plan’s storage is full.Delete photos you don't use or move to a bigger plan.
- The photo couldn’t be uploaded; please try again.Check your connection and try again; if it keeps happening, save the file in another format.
Deleting photos
Delete on a photo in the library permanently removes it from your site and your photos; it disappears from every place it's used (gallery, cover, service). If you only want to take it out of one section, don't delete it; deselect it in that section instead.
Tips for good photos
- Shoot in daylight, with the whole job in the frame.
- For installed work, add both a close-up and an on-site shot (on the façade, in the shop).
- Keep background clutter and other companies' logos out of the frame.
- Show before/after photos together on the job page.
Related topics
- Sample work (gallery): photos, titles, categories and job pagesChoosing and ordering gallery photos, adding a title, category and description to a job, filtering by category and giving a job its own page.
- Speed, mobile-friendliness and accessibilityWhat's done automatically so your site loads fast on phones and everyone can use it, and what you can do yourself.
- Limits and plans: all in one tableEvery website limit for services, photos, reviews, articles, domains and more; storage and AI allowance by plan.
- Editing, reordering and hiding sectionsThe sections on your home page, what each one shows, changing their order and hiding a section.
- Intro section: headline, subheadline, cover image and buttonsThe headline, short intro, cover image and quote / WhatsApp buttons at the very top of the page.
- Services and service pagesEditing service cards, linking recipes, giving a service its own page and the instant price on service pages.