Requests
Requests from your site: quote form and instant price
How visitors see prices and request quotes, where the buttons appear and how requests land in your inbox.
On this page
Your site offers visitors two ways to reach you: entering a size and quantity in the Instant price tool to see the price right away, or sending the size, quantity and their file through the Quote request form to ask for a quote. Every request from either one lands in your Inbox.
Turning them on and off
The Quotes and prices card on the Content tab has two switches:
- Quote request form: visitors send the size, quantity and their file; the request lands in your inbox.
- Instant price tool: visitors enter the size and quantity and see the price right away; if it suits them, they send a quote request from there.
Which recipes and options the instant price tool works with is managed under Settings › Instant price widget (the Price tool settings link on the card). If the tool is off in settings, you'll see “The instant price tool is turned off in settings. It appears on the site once you turn it on.”; if it's on in settings but off on the site, you'll see the warning “Your instant price widget is on but hidden on your site” and a Show on site button.
Where do the buttons appear on the site?
- In the intro section: Get an instant price and Request a quote (if Request a quote button is on in the intro card).
- On service cards: Get a price (if a linked recipe is enabled in instant price).
- On service pages: the calculator opens within the page with that service preselected, with Request a quote for this below it.
- In the Contact section and in the Quick contact bar on phones.
- If you like, as a Get a price / request a quote link in the announcement bar.
The form and the price tool open in a window on top of the page, without taking visitors away from your site; Open in a new tab in that window opens them on a separate page. If the site was opened in English or German, the form opens in that language too.
When a request comes in
- The request lands in your Inbox and you get a “New request” notification in the app (plus an email or phone notification, depending on your notification settings).
- The request's source shows as Web form or Instant price widget (requests from the request form also say “Came in via the request form”); the size, quantity, material and files are inside the request.
- With Create quote draft you turn the request into a quote in one click.
- When you send the quote, the customer accepts it on the approval page.
WhatsApp and phone
The WhatsApp and phone buttons don't create a record in your inbox; messages go straight to your WhatsApp and calls to your phone. If you've connected WhatsApp Business under Integrations, WhatsApp messages land in your inbox too.
Measuring
On the Statistics tab you see form opens and incoming requests (Statistics). If you've connected Google Analytics, Google Ads or Meta Pixel, every request sent is reported as a “lead” conversion (Measurement IDs).
If no requests come in
- Are both switches off on the Quotes and prices card? If so, the buttons aren't shown.
- Is the site live? On a draft site, visitors can't see the form.
- Is a filter on in your inbox? Clear the source filter and look again.
- Try it yourself: open the site on your phone and send a test request; archive the request afterwards.
Related topics
- Services and service pagesEditing service cards, linking recipes, giving a service its own page and the instant price on service pages.
- Site survey and measuring appointmentsFor installed work, visitors leave their address and the days that suit them; the request arrives tagged “Survey” and becomes a field job.
- Statistics tab: visits, form opens and requestsVisits, form opens and incoming requests over the last 30 days; what is counted and how, and why it differs from Analytics.