Address and domain
Domain problems: DNS, SSL and Cloudflare
What the warnings on the Domain tab mean and how to fix them: TXT record not found, wrong A record, IPv6, Cloudflare orange cloud, parking page, SSL could not be set up.
On this page
When you press Check now and something is wrong with the records, the area below the table shows what was found and what it should be. Below you'll find what each warning means and how to fix it.
DNS warnings
| Warning | Fix |
|---|---|
| TXT record not found: _teklifatolyesi.yourcompany.com | Add the TXT record. Type only _teklifatolyesi in the Name field; some panels add the domain themselves, so make sure it doesn't end up as _teklifatolyesi.yourcompany.com.yourcompany.com. |
| There is a TXT record named …, but its value is different | Copy the value again with Copy in the panel and paste it; make sure no quotation marks or spaces are left over. |
| … has no A record. Its value should be … | Add an A record for the root (@); the value is the IP address shown in the panel. |
| … points to … It should point only to … | Edit or delete the old or parking-page A record; only our address should remain on that name. |
| The IPv6 (AAAA) record of … points to … | Delete the AAAA record (or change it to the IPv6 address shown in the panel). Mobile networks prefer IPv6, so if this record is wrong, the site won't open for some visitors. |
| The CNAME record of … points to …; it should be … | Change the value of the www record to your root domain (yourcompany.com). |
| The domain's DNS server did not respond | Your registrar's DNS may have a temporary problem, or the domain may have expired. Press Check now again a bit later; if it persists, make sure the domain is still active. |
- TXT record not found: _teklifatolyesi.yourcompany.comAdd the TXT record. Type only
_teklifatolyesiin the Name field; some panels add the domain themselves, so make sure it doesn't end up as_teklifatolyesi.yourcompany.com.yourcompany.com. - There is a TXT record named …, but its value is differentCopy the value again with Copy in the panel and paste it; make sure no quotation marks or spaces are left over.
- … has no A record. Its value should be …Add an A record for the root (@); the value is the IP address shown in the panel.
- … points to … It should point only to …Edit or delete the old or parking-page A record; only our address should remain on that name.
- The IPv6 (AAAA) record of … points to …Delete the AAAA record (or change it to the IPv6 address shown in the panel). Mobile networks prefer IPv6, so if this record is wrong, the site won't open for some visitors.
- The CNAME record of … points to …; it should be …Change the value of the www record to your root domain (yourcompany.com).
- The domain's DNS server did not respondYour registrar's DNS may have a temporary problem, or the domain may have expired. Press Check now again a bit later; if it persists, make sure the domain is still active.
If you use Cloudflare
The warning “This address belongs to Cloudflare” means the record goes through the Cloudflare proxy (the orange cloud). In Cloudflare, under DNS → Records, switch the orange cloud next to the record to grey (DNS only). With the orange cloud, the ownership check and SSL don't work.
Parking page
The warning “This is the registrar's parking page address” means we found the default A record that registrars put on new domains. Edit that default A record and set its value to the IP address shown in the panel, or delete it and add a new one.
SSL could not be set up
After DNS is verified, we try to get the certificate several times; if an attempt fails, you'll see a note like “Attempt 2/6 failed; the next try is around 14:30.” If it still can't be obtained after several attempts, the status changes to Problem and you get a notification.
- Check the DNS records again, especially for extra A/AAAA records and the Cloudflare orange cloud.
- If the domain has a CAA record, make sure it allows Let's Encrypt (or remove the CAA record).
- Press Check now; if the records are correct, setup starts again.
“Your domain no longer points to us”
If the DNS records of a live domain have changed (e.g. the domain moved to another registrar, or someone deleted the records), this warning appears and you get a notification. If it isn't fixed within an hour, the address is switched off. Fix the records to match the table and press Check now.
The browser says “not secure”
- If the status is still Setting up SSL, wait a few minutes.
- Open the address with
https://, nothttp://; once the certificate is set up, http redirects to https automatically. - If you see the warning while the status is Live, your browser's cache may be out of date; try a private window.
Related topics
- Connecting your own domain (step by step)Publishing your site on your own address like yourcompany.com: adding the domain, DNS records, automatic SSL and the primary address.
- Common problems and how to fix themChanges not showing, can't publish, photos won't upload, price tool or WhatsApp button missing, language page not opening and other problems.
- Your site's free address (subdomain)Every site gets a free address like yourcompany.teklifatolyesi.com; the rules and what happens when you change it.