Common problems and how to fix them

Find your problem in the list below; the fix only takes a few steps. If it's not there, write to us using the options at the bottom of the page.

Saving and publishing

My changes don't show on the site.

If the bar at the bottom of the screen says “You have unsaved changes”, save first. If the site is a Draft, changes are only visible in the preview; press Publish. On a live site, changes appear within a few seconds; reload the page in your browser.

It says “The site cannot be published until the required items are done.”

You need an intro headline and at least one way to reach you (phone, WhatsApp, email or quote form). Publishing checklist

It says “The … section has a missing or invalid field.”

Open the card of the section it names and fix the field marked in red. It's usually a link that doesn't start with https:// or an invalid email address.

It says “The site was changed in another session in the meantime.”

The site was saved in another tab or by another person. Reload the page, make your change again and save. Details

The preview doesn't open or looks out of date.

The preview link is valid for one hour; reload the editor. If a field is missing or invalid, the preview doesn't update until that field is fixed.

My account is read-only and I can't edit anything.

Your trial may have ended or a payment may be overdue. Choose or renew your plan on the Plan page; your site and content stay exactly as they are.

Content and photos

The “Give it its own page” switch won't turn on.

A service needs a description of at least 300 characters; a sample work item needs a title and a description of at least 300 characters. The required and current character counts are shown below the field.

My photos won't upload.

You can upload only JPG, PNG or WEBP files, up to 15 MB each and up to 10 photos at once. If it says “Your plan’s storage is full.”, delete photos you don't use. Uploading photos

My logo doesn't show on the site.

The logo is uploaded under Settings › Logo and bank. After uploading it, reload the site. Logo

An article or page won't publish.

You need a title plus at least 300 characters of text for an article, or 80 for a page. If the site is still a draft, published articles become visible once the site is published.

A review or city I entered appears untranslated in another language version.

Customer reviews, cities and the address are deliberately not translated. What isn't translated?

Buttons and forms

The instant price tool doesn't show on the site.

Check that Instant price tool is on in the Quotes and prices card, that the tool is on under Settings › Instant price widget, and that the recipes linked to your services are enabled in the tool. Details

The WhatsApp button doesn't show.

There must be a WhatsApp number in the Contact section. For the button in the intro section, WhatsApp button must be on; the floating button only appears on desktop, while phones have the Quick contact bar at the bottom.

I'm not getting any requests from the site.

Check that the form is on and the site is live, then send a test request from your phone. If no requests come in

I can't see the menu on my phone.

On phones, the section links are inside the Menu button in the top right.

The cookie banner doesn't appear.

The banner only appears if you've entered a measurement ID (Google Analytics, Google Ads or Meta Pixel) on the SEO tab; without an ID the site sets no cookies. Cookie banner

Address, Google and languages

My own domain doesn't open, or it says “not secure”.

Check the status and warnings on the Domain tab. Domain problems

My site doesn't show up on Google.

New sites appear within a few days to a few weeks. Add your site address to your Google Business Profile and, if you have your own domain, add it to Search Console. Showing up on Google

The /en or /de address says “Page not found”.

That language version isn't live: on the Languages tab, choose the language and turn on the … version is live on the site switch. Languages

Pages from my old site show “Page not found”.

Redirect the old addresses to the new pages. 301 redirects

AI

There's no Improve with AI button.

AI may be turned off under Settings › AI, or your role may not be allowed to use it. Details

It says the suggestion “was not used”.

The suggestion contained a number or claim that isn't in your information. Try again, or first type your own notes into the field. Details

Taking the site offline or deleting it

To take the site offline, Unpublish is enough; nothing is deleted and you can publish again whenever you like (Unpublishing). If you want the site's content deleted completely, write to us.

Still stuck?

Send us a description of the problem, the exact text of the warning you see and, if possible, a screenshot. You can reach us through the contact links at the bottom of the help center.